Customer Center Overview
Regardless of industry, we provide tailored business solutions optimized for each company.
With Biz Insight, you can enhance your business competitiveness and improve productivity.
- Services Provided
- Customer
Service - Achieving customer satisfaction through customer relationship management based on user experience
- AI Contact
Center - Enhancing efficiency and reducing labor costs with AI-powered automation systems
- Telemarketing
- Increasing profitability through new customer acquisition, upselling, and cross-selling to existing customers
- Database
Marketing - Analyzing customer data scientifically to develop effective sales strategies
- Quality Control
Monitoring - Managing consultation quality and improving work processes with CS and QA experts
- Service Highlights
24/7 contact center operation available
Innovative cost-saving systems and
solutions for efficient customer center operations
'One-stop Total Solution' covering customer
center setup, operation, and risk management
Additional revenue model development based on expertise in telemarketing sales and management of subscription-based products
Comprehensive outsourcing with expertise in workforce management and training, productivity and quality control, operational reporting, information security, and facility management
Multilingual consultation services provided
Biz Insight delivers both optimal productivity and top-tier quality, ensuring customer satisfaction through a team of experts with specialized knowledge in each field.
- We establish dedicated TFT teams for each client, organizing and operating a structure optimized for their respective customer service centers.
- We actively collect and apply on-site feedback from field employees to improve operations.
- We comply with the Personal Information Protection Act and maintain a stable system infrastructure from technical, physical, and managerial perspectives, conducting regular simulation drills to proactively manage information security.
- We have a pool of highly experienced customer service management personnel, enabling us to propose stable and optimal workforce solutions.
- We maximize KPI achievement through rational step-by-step goal setting and management based on operational indicators for each service area of our clients.